Cancellation Policy

At Freedom House Aesthetics, I understand that sometimes plans change and appointments need to be rearranged.

As a small, independent business, every appointment is reserved especially for you. Late cancellations and missed appointments can be difficult to fill, so I kindly ask that you respect the following policy.

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Booking Fees

A 30% booking fee is required to secure your appointment. This is deducted from your total treatment cost, with the remaining balance payable on the day.

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Cancellations & Rescheduling

Please provide at least 48 hours’ notice if you need to cancel or rearrange your appointment.

● More than 48 hours’ notice: Your booking fee can be transferred to a rearranged appointment or refunded.

● Less than 48 hours’ notice: The full treatment fee will be charged.

● Failure to attend (no-show): The full treatment fee will be charged.

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Late Arrivals

If you arrive late, your treatment time may need to be shortened. If there is insufficient time to carry out your treatment safely, your appointment may need to be cancelled and the late cancellation fee may apply.

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Illness & Emergencies

I understand that unexpected circumstances can arise. Please contact me as soon as possible if you’re unwell or experiencing an emergency. These situations will be considered individually.

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Treatment Courses

Appointments purchased as part of a treatment course are also subject to the 48-hour cancellation policy. Late cancellations or missed appointments may result in the session being deducted from your course.

 

Thank you for your understanding and for respecting my time and small business.

 

Your support means so much! 🤍

Izzie x

 

Freedom House Aesthetics reserves the right to review exceptional circumstances individually. Nothing in this policy affects your statutory consumer rights.