Freedom House Aesthetics

Privacy Policy

Last updated: October 2026

At Freedom House Aesthetics, your privacy and confidentiality are extremely important to me. I am committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what information I collect, why I collect it, how it is used and your rights regarding your personal data.

1. Who We Are

Freedom House Aesthetics is an independent aesthetics and skin treatment business operating in Alton, Hampshire and Wheatley, Oxfordshire.

For the purposes of UK data protection legislation, Freedom House Aesthetics is the data controller responsible for your personal information.

Website: www.freedomhouseaesthetics.com

For privacy enquiries, please contact Freedom House Aesthetics through the contact details published on our website.

2. Information We Collect

To provide safe, professional and personalised treatments, I may collect the following information:

• Your name, date of birth and contact details.

• Appointment bookings and treatment history.

• Medical history, allergies, medications and relevant health information.

• Consultation forms and signed treatment consent forms.

• Before-and-after treatment photographs.

• Treatment notes and aftercare records.

• Payment and transaction information.

• Communications sent by email, telephone, WhatsApp or social media.

• Website usage information, where collected through cookies or analytics.

Only information relevant to your care, treatment or the operation of the business will be collected.

3. How Your Information Is Used

Your personal information may be used to:

• Arrange, manage and confirm appointments.

• Assess your suitability for treatments.

• Provide safe and appropriate aesthetic treatments.

• Maintain accurate consultation and treatment records.

• Provide pre-treatment advice and aftercare instructions.

• Contact you regarding appointments, reviews or follow-up care.

• Process payments and maintain financial records.

• Respond to enquiries or concerns.

• Meet applicable legal, insurance and professional obligations.

• Send marketing communications where you have consented or another lawful marketing basis applies.

Your personal information will never be sold to third parties.

4. Medical Information & Confidentiality

As an aesthetics practitioner, I collect relevant medical information to assess treatment suitability and support your safety.

Medical information is classed as special category personal data and receives additional protection under UK data protection legislation.

Freedom House Aesthetics processes health information only where there is an appropriate lawful basis and additional legal condition, such as explicit consent or another applicable condition.

Your consultation forms, treatment records and medical information are treated confidentially and are accessible only to those who have a legitimate need to access them.

5. Treatment Photographs

Photographs may be taken before, during or after treatment to support clinical assessment, treatment planning and record keeping.

Photographs used for clinical records will be handled confidentially.

Your photographs will not be published on social media, the website or in promotional materials without your separate permission.

You can decline the use of your photographs for marketing without affecting your treatment.

You may withdraw marketing consent at any time. This will not affect uses that took place lawfully before withdrawal.

6. Booking & Payment Information

Freedom House Aesthetics uses Timely to manage appointments, client information and booking communications.

Relevant personal information may be processed through Timely to provide these services.

Payment information is processed through the payment providers used by the clinic. Full payment card details are not routinely held in client treatment records.

7. Sharing Your Information

Your personal information will not be shared unnecessarily.

Where appropriate, information may be shared with:

• Authorised prescribers involved in your treatment.

• Healthcare professionals where necessary for your care and where legally permitted.

• Booking, payment and technology providers supporting the clinic.

• Insurance providers, professional advisers or regulatory authorities where necessary.

• Relevant authorities where disclosure is required by law.

Any sharing will be limited to information reasonably necessary for the relevant purpose.

8. How Your Information Is Protected

Freedom House Aesthetics takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These include appropriate access controls, secure record-keeping practices and confidentiality safeguards.

9. How Long Your Information Is Kept

Personal information is retained only for as long as necessary for the purpose for which it was collected, including applicable legal, clinical, insurance and professional record-keeping requirements.

Different types of information may have different retention periods.

Once information is no longer required, it will be securely deleted or disposed of.

10. Marketing Communications

From time to time, Freedom House Aesthetics may share clinic updates, treatment information, special offers or newsletters.

Marketing communications will only be sent where permitted by applicable data protection and electronic marketing laws.

You can unsubscribe or ask to stop receiving marketing communications at any time.

11. Website Cookies

Our website may use cookies and similar technologies to support essential website functions, understand website usage and improve the visitor experience.

Where required by law, consent will be requested before non-essential cookies are placed on your device.

Further information about cookies and available preferences should be provided through the website’s cookie settings or cookie notice.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to your personal information.

• Ask for inaccurate information to be corrected.

• Request deletion of your information in certain circumstances.

• Request restrictions on how your information is used.

• Object to certain types of processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

Some rights are subject to legal exceptions, including requirements to retain clinical records.

To exercise your rights, please contact Freedom House Aesthetics.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

13. Changes to This Policy

This privacy policy may be updated periodically to reflect changes in legislation, business operations or how personal information is handled.

The most recent version will be available on our website.

14. Contact

If you have any questions about this privacy policy or how your personal information is handled, please contact:

Freedom House Aesthetics

Alton, Hampshire & Wheatley, Oxfordshire

www.freedomhouseaesthetics.com